People, Systems, and Growth at Scale.
IT Director and global IT leader with 15+ years scaling technology organizations from 250 to 1,500+ employees across four countries.
From Filing Clerk to IT Director
My path into technology started long before my first official IT role. I grew up taking things apart to understand how they worked — starting with my dad's Windows 95 desktop. I would give myself five hours to completely disassemble it, down to the fans, floppy drive, and motherboard, then put it back together before he got home from work. That same curiosity led me to fix friends' computers in high school and eventually turned a childhood obsession into a career.
In 2008 I started as a filing clerk at Tax Resolution, but my interest in computers was impossible to ignore. A mentor there took me under his wing and introduced me to Active Directory, helpdesk operations, and systems administration — from removing users in AD to building onboarding and offboarding workflows for new hires. Those six years gave me the foundation that carried me into IT when the company closed, and I joined Munchkin to start the next chapter of the journey.
Today, as an IT Director, my goal is to pass on the mentorship I received. I want to grow my team so they can build their own futures in technology — especially now, with AI reshaping what's possible. The same curiosity that drove me to take apart that old desktop is what drives me to help my team build, break, and rebuild the systems that power modern businesses.
Summary
Results-driven IT Director with 15+ years of experience scaling global IT operations, enterprise infrastructure, and cybersecurity programs. Proven ability to manage SaaS portfolios, implement advanced IAM solutions, and drive AI-driven workflow automation. Successfully integrated IT systems for two acquisitions and optimized processes, reclaiming over 60 team hours monthly. Seeking to leverage extensive experience in IT governance, vendor management, and strategic alignment to enhance security and growth.
Competencies
Experience Timeline
Sequential Trace / 2007 — Present
IT Director
- ▸Orchestrated IT operations across the US, UK, Portugal, Brazil, California, New York, and Utah, plus international offices.
- ▸Scaled IT infrastructure from a 250-person company to over 1,500+ while maintaining a lean team of 3 NetSuite developers, 2 Salesforce admins, 2 systems engineers, 1 junior systems engineer, and 6 support specialists.
- ▸Managed a portfolio of approximately 160 SaaS applications including NetSuite, Salesforce, Google Workspace, Slack, Atlassian, GitHub, AWS, Zoom, Notion, and a long tail of ancillary tools.
- ▸Governed end-to-end identity and access management: Okta, JumpCloud, Kandji, IRU, Apple Business Manager, SSO, SCIM, SAML, MFA, and zero-touch deployment for new hires.
- ▸Collaborated with executive leadership and department heads to align IT strategy with evolving business objectives.
- ▸Pioneered AI workflows using n8n, Claude, and ChatGPT to automate repetitive ticket resolution and enhance team efficiency.
- ▸Automated onboarding, offboarding, provisioning, approvals, and equipment tracking, reclaiming an estimated 60+ team hours per month.
- ▸Spearheaded IT integration for two acquisitions (KAIA Health, Surgery Hero), from systems audits and migration planning to seamless operational continuity.
- ▸Oversaw vendor contracts, procurement, budget management, hardware lifecycle, and IT inventory across four countries.
- ▸Authored the majority of current IT policies and documentation to establish scalable frameworks beyond 300 employees.
- ▸Managed IT security operations and SOC 2 compliance with cross-functional Security teams.
IT Manager
- ▸Managed IT operations for 800+ employees across a hybrid environment of office-based and remote staff.
- ▸Administered the complete employee lifecycle: onboarding, offboarding, hardware management, and access governance.
- ▸Provided day-to-day administration for Google Workspace, Okta, Atlassian, Slack, BetterCloud, MobileIron, and Carbon Black.
- ▸Developed and implemented SSO, SCIM, and SAML integrations from foundational stages.
- ▸Handled procurement, licensing, vendor negotiations, budget allocation, and asset lifecycle management.
- ▸Directed IT infrastructure setup for new office locations, including the complete buildout of network capabilities.
- ▸Supported diverse business needs across AWS, Kubernetes, GitHub, Snowflake, Tableau, Looker, Airtable, Fleetio, Stripe, and Notion.
- ▸Contributed to the successful integration of FAIR into Shift following the merger.
- ▸Mentored and guided junior IT staff, fostering their professional development.
IT Support Engineer / Systems Administrator
- ▸Maintained Windows and macOS environments across the organization.
- ▸Administered Active Directory, Microsoft 365, endpoint security, backup systems, and SOX compliance requirements.
- ▸Managed hardware deployments, procurement processes, and the full asset lifecycle.
- ▸Administered LANDesk, Egnyte, Sophos, Safeguard, and Symantec Backup Exec.
- ▸Provided server administration and conducted backup recovery operations.
- ▸Established foundational IT documentation and deployment procedures that were previously non-existent.
IT Support Engineer
- ▸Provided comprehensive IT support to Product Development, Accounting, Packaging, Manufacturing, and Operations.
- ▸Administered Active Directory and Microsoft Office 365 environments.
- ▸Gained expertise in Oracle Hyperion, SQL Developer, ArtiosCAD, SolidWorks, KeyShot, and Adobe Creative Cloud.
- ▸Played a key role in the company's Office 365 migration project.
- ▸Managed desktop deployments, network infrastructure, and hardware lifecycle.
Technology Stack
FILTER: ALL_SYSTEMSEducation
Credentials / Certifications